Sipping Policy

All prices and charges on this site are in UK pounds. They include VAT, and delivery charges are processed in checkout. All these costs are clearly set out in your shopping basket before you submit your order. Orders that are sent by 1st or 2nd class post: We do not accept responsibility for these orders if they are lost, stolen, or arrive damaged in transit. NB. 1st and 2nd Class Post is not a tracked or guaranteed next-day delivery service. The Royal Mail state that any item despatched by 1st class post should be allowed up to 10 working days from the due delivery date, please see the following link. http://www.royalmail.com/business/help-and-support/summary-of-compensation-for-lost-items If you are unable to check your goods on delivery, please write unchecked on the delivery paperwork before signing. You must notify us of any discrepancies found with your order within 3 working days and retain all packaging.

Delivery schedule:

We endeavour to dispatch all orders within 3 to 5 working days of placing your order or on approval of your artwork. This is subject to stock availability and the size of your order.

Collection: 

Your order can be collected from our business premises during displayed opening times.

Return Policy

You may return most new, unopened items within 7 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).  Engraved or personalized goods, packing and carriage charges will not be refunded. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

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For more details or any other inquiries please contact us

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